3cx
3CX Phone System is a software based PBX for Windows that works with SIP standard based IP Phones, SIP Trunks and VoIP Gateways to provide a complete PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. The IP PBX supports all traditional PBX features but also includes many new mobility and productivity features. An IP PBX is also referred to as a VoIP Phone System or SIP Server.
Unified Communications:
3CX integrates various communication channels, including voice calls, video calls, instant messaging, presence information, and collaboration tools, into a single platform.
VoIP Telephony:
3CX leverages VoIP (Voice over Internet Protocol) technology, enabling businesses to make and receive calls via the internet rather than traditional phone lines. This not only reduces call costs but also provides greater flexibility in communication.
WebRTC Support:
3CX incorporates WebRTC (Web Real-Time Communication) technology, allowing for web-based voice and video communication directly from web browsers without requiring additional plugins or software.
Security and Encryption:
3CX prioritizes security and offers encryption for voice and video communication, secure remote connections, and protection against unauthorized access and cyber threats.
Mobile Apps:
3CX provides mobile apps for iOS and Android devices, allowing users to access telephony features, make and receive calls, and collaborate from anywhere using their smartphones or tablets.
CRM Integration:
Integration with popular CRM (Customer Relationship Management) systems allows businesses to streamline customer interactions by providing contextual information during calls and automatically logging call details.
Call Center Features:
3CX offers call center functionality, including call queuing, call routing, call recording, real-time monitoring, reporting, and CRM integration, to improve customer service and efficiency.
Video Conferencing:
Built-in video conferencing capabilities allow users to host virtual meetings, webinars, and remote training sessions directly from the 3CX platform, enhancing collaboration and productivity.
Presence and Status:
Presence information indicates the availability and status of users, making it easy to see who is online, busy, or away, and facilitating real-time communication and collaboration.
Auto Attendant and IVR:
3CX supports auto attendant and IVR (Interactive Voice Response) systems, allowing businesses to create customized call routing and menu options for callers, improving efficiency and customer experience.
